"Makeup that is part of your daily skincare"
Policies
Security & Privacy We realize you can go to many sites like this one and order your products. This is why we have researched the market for the best quality and pricing of the merchandise. Our business is small and very hands on to assure that the quality of the products as well as the maintenance of the service is achieved 24/7. We invite your comments and suggestions with an open mind. Secure Ordering When you place an online order with au*fait, mineral makeup+, distributed by makingFaces you are assured that your information is 100% secured. Privacy We never share, sell or rent the information of e-mails, mailing addresses or personal information you might have submitted to this web site. Your privacy is as important as your business with us. Payment Options Money Orders Ordering Options Online Ordering Phone Orders Mail Orders Print your order form, include your payment method of credit card or money order and mail it to: Making Faces Shipping & Fees At this time we are only shipping orders in the USA, the 48 contiguous states, sorry for any Before your order is shipped to you, the product goes through many steps to assure it is in the ultimate, useable condition. It is inspected when received from our manufacturer and again inspected before being packaged for your order. The packaging material is approved for shipping for the different methods of mailing. Once out of our hands the package is handled by numerous people, as well as numerous shipping procedures. All imaginable possibilities can happen to the package. If you receive the order damaged, please contact us within 48 hours, so we can place a claim and resend the merchandise out immediately. We use different methods of shipping, depending on your expectation of delivery. Please specify your preference. GROUND (3 to 10 days) US Express Mail (1 to 2 days) Return Policy At makingFaces we stand behind our products. Sometimes when you purchase an item, you may change your mind. Understandable, but only unopened items ( that means if the seal is broken, you own it ) may be returned within 14 days of the receipt, of delivery, for a refund, credit, gift certificate, or exchange (less shipping and handling). Orders returned for refund or credit of $50.00 or more are subject to a 15% restocking fee. A return authorization number is required for all returned merchandise. Please contact us to obtain a return authorization number. Refunds are only reimbursed by our checks, regardless of what form of original payment you might have used for the order. Refer to the COLOUR FINDER CHART if in doubt of the correct colour match for your complexion. Also, remember we have our TRIAL SIZES. This will certainly save both parties time and expense. How to Return an Item Contact us to obtain a return authorization number (RA #). E-mail, info@makingfacesllc.com and we will be happy to assist you.
Send returns to: makingFaces Once the item is received and inspected, a credit will be issued or a new item will be sent, as specified. Credits and refunds are processed within 3 to 5 business days of receipt of return. makingFaces cannot be responsible for lost or misdirected returns, so for your protection, please prepay, insure and use mailing confirmation for all returns. As far as ordering an incorrect foundation, we encourage one of two things or both; please consult with our COLOUR FINDER CHART and/or we have a TRIAL SIZE available. This will save you time and shipping cost and will help us with our inventory control expenses. THANK YOU FOR CHOOSING AU*FAIT, MINERAL MAKEUP+ AND WE HOPE YOUR SHOPPING WILL BE A MEMORABLE EXPERIENCE! |
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